As Seen On VentureBeat: 3 Tips to Reduce Bias in AI-Powered Healthcare Chatbots

By Allison Langley

AI-powered chatbots that use natural language processing are on the rise across all industries. A practical application is providing dynamic customer support that allows users to ask questions and receive highly relevant responses. In health care, for example, one customer may ask “What’s my copay for an annual check-up?” and another may ask “How much does seeing the doctor cost?” 

As Seen in HBR: Gathering Health Care Insights from Data About People’s Daily Lives

By Jeff Margolis

While the healthcare industry becomes increasingly adept at applying clinical and claims data to improve care, it has largely ignored other data sources that provide the greatest opportunity to positively impact health and cost at scale. The dependence on this limited data set originates in the system’s orientation toward “sick care” — treating illness.

3 Reasons Why Welltok Should Be On Your Radar in 2018

By Scott Rotermund

International analyst firm, Ovum, selected Welltok for its prestigious “On the Radar” series based on our innovative, comprehensive consumer health enterprise platform and technology-enabled services, and there are three reasons why. 

How Artificial Intelligence Could Make Healthcare More Affordable

By Jeff Cohen

Earlier this summer, I was interviewed by Conor Cawley from Tech.co about the financial impact of artificial intelligence (AI) on the healthcare industry. 

During our conversation, we got real about the role AI can play in understanding data, lowering costs and powering chatbots. AI is now in a position to help transform one of the most complex industries – the one that we all work in.

Creating Art with Watson, and Better Health?

By Bernie Zipprich

Some weeks ago, I visited IBM's "Art with Watson" exhibition at Cadillac House in New York City, which underscored the fascinating possibilities that are fast-becoming reality as cognitive computing and artificial intelligence progress.

A Little 4th of July Inspiration

By Alexis Walker

With Fourth of July right around the corner, I’ve been thinking about the pride I have in being an American, as well as an agent for change in healthcare.

Ovum has Welltok "On The Radar"

By Michelle Snyder

International analyst firm Ovum selected Welltok for its prestigious “On the Radar” series based on the company’s innovative, comprehensive consumer health enterprise platform and technology-enabled services.

As Seen in Vator News: Analytics is the Key to Unlocking Optimized Health

By Michelle Snyder

Over three trillion dollars is spent on (what we call) healthcare in the U.S. every year.  

However, the reality is that the vast majority of that money is being spent on “sickcare” – trying to make people better after they have become ill.

The Biggest Mistake at HIMSS?

By Bernie Zipprich

For all the talk at HIMSS last month about “patients” and “members,” one group was conspicuously missing: “consumers.” And yet, no need is greater.