Welltok's Blog

The intersection of health and financial wellbeing is a highly relevant topic these days and the theme of a panel that Welltok's Senior Vice President of Solution Management, April Gill, contributed to last week. She took the 'virtual stage' at Financial Health Networks’ EMERGE Digital conference with executives from Rock Health, MedPut and Brightside. The panel discussed the relationship between financial distress and other aspects of wellbeing, which are even more compounded in a COVID world. And how it is not enough to offer programs, but ensure you are driving engagement and use. This is where Welltok and April’s expertise comes in.

We realize that COVID-19 still is top of mind for many organizations, so we phoned in Welltok’s privacy law attorney, Esteban Morin, to ask him some timely questions about the privacy and security of healthcare data.

You don’t need a crystal ball to know the healthcare system is in for another big COVID-related challenge – effectively managing the immense backlog of delayed care and consumer expectations to be seen quickly.

In a COVID world, being proactive with members is now more important than ever to support total wellbeing and build loyalty. Now is the time to be reaching out and reengaging members, especially as the window for voluntarily disenrollment during AEP nears. 

In today’s age, connecting with members and proving value to them requires a more sophisticated approach using data, strategic outreach, and support. Use these tips from our retention expert, John Coleman, to predict and get in front of members who are likely to disenroll before it's too late.

Time magazine published troubling new statistics on the percentage of Americans reporting serious mental distress. It has increased roughly 700% from pre-pandemic to today, which is alarming to say the least.

With around 70% of Americans experiencing moderate-to-severe mental distress in April 2020 alone, staying mentally fit especially during this pandemic is a huge priority. Here are some expert tips from a few of our Connect Ecosystem Partners that we found incredibly helpful and wanted to share with you – from managing anxiety to getting a restful night’s sleep.

It’s not a matter of if you will be hacked, but when. The ‘bad actors’ on the dark web are working overtime, while many of you are working at home. Listen (or watch) this 7-min podcast with renowned security expert David MacLeod, CIO/CISO, who clearly breaks down the necessary steps to protect yourself during this pandemic.