How Geisinger Closed the Gap Between Quality & Member Experience

By Welltok Marketing

There’s a lot of talk about the intersection of quality and member experience, but not always a lot of action. Our client Geisinger Health Plan is taking action and sharing best practices about how their quality team has fully embraced this reality and is using quality measures to drive an organization-wide approach to improving the member experience.   

Making Social Determinants of Health Actionable

By Welltok Marketing

The healthcare industry is waking up to the fact that factors outside the healthcare system impact a person’s health status and outcomes. To demystify social determinants of health and understand how to make them actionable, Welltok recently brought together an industry expert, population health manager and data analyst to share their perspectives and expertise.

3 Proven Strategies to Prevent Disenrollment

By Katie Kopansky

The average Medicare Advantage plan turns over about 10% of its members every year. For a plan with 100K members, this equates to about $110M in lost premium reimbursements.  

While plans won’t ever get voluntary disenrollment to zero, a strong retention strategy can move the needle and make a big impact on your business.

Provider Organization Increases Primary Care Volumes with Enterprise Growth Solution

By Welltok Marketing

A large Michigan-based healthcare system had a desire to build their PCP practice and improve patient care. The organization understands that patients who establish a relationship with a PCP are more likely to use the appropriate venue or level of care (i.e. more likely to go to the clinic for an earache, instead of the ER). To build their PCP volume, the system wanted to target lapsed patients — those individuals who hadn’t had a wellness visit in the last 12 months.

Healthcare Leaders Listen Up: Personalized Wellbeing Is the Next Frontier

By Jeff Margolis

Personalized medicine shouldn't be practiced in just clinical settings but for all aspects of a person’s health and wellbeing to truly transform the industry and control burgeoning spend. 

New discoveries are ushering in the era of personalized medicine, and as a person diagnosed with Crohn’s disease, this is especially good for me and others with incurable diseases.

Why Supporting Mental Health is a Must

By Lisa Suter

Thanks to efforts like Mental Health Month, there’s an increased awareness that mental health is something everyone should care about. To improve education on the topic and increase support, many health plans, providers and employers are focusing on mental health as part of a holistic health approach.

Becoming Welltok

By Welltok Marketing

You may have already heard the news, but if not, we want to share that we are officially rebranding from Tea Leaves Health to Welltok. As a result, the Tea Leaves Health name has been retired, and from this point on we will be known as Welltok. The product names – Patientology™, Physicianology™ and Decisionology™ – will remain the same.

3 Trends from the Final 2020 CMS Call Letter

By Welltok Marketing

It’s that time of the year. The weather is warming, flowers are blooming, and CMS recently released its final call letter for 2020. Here are three trends to act on now to close gaps in care, improve CAHPS measures, and improve or maintain those high Star Ratings in the future.