MA Plans Brace for More Switching During 2020 OEP

AIS Health recently sat down with Medicare experts to discuss how plans are bracing for change in the upcoming OEP season. Welltok's April Gill was paired up with Diane Hollie of Gorman Health Group and Renee Mezzanotte from DMW Marketing, to give insight on the changing landscape and what it takes to engage and retain members. Read the full article below. 

By Welltok Marketing

8 Reasons the Healthcare Industry Needs to Step Up its Security Game

Welltok and Oliver Wyman recently hosted a webinar to demystify data security, with a focus on why we all need to play a role in protecting health data. Here are some of the most salient points from David MacLeod, CIO/CISO at Welltok, and Paul Mee, Partner and Cyber Platform Lead at Oliver Wyman. If a number of the points are alarming - that’s the point! This is a critically important and sensitive topic that is too often overlooked or misunderstood. 

By Welltok Marketing

What Junk Folder? Why Marketers Should Direct Mail Millennials

Millennials are on track to become the largest living generation in the US, with the annual buying power of $200 billion dollars1. It is no wonder they are a top focus of marketers across any industry. While most might characterize millennials as fast-paced and tech-savvy, their advertising preferences are more traditional than expected. Millennials are more inclined to engage with Marketing materials that are delivered to their mailbox, not their inbox.

By Jody Spusta

4 Award-Winning Consumer Activation Programs

We recently shared thought-provoking insight from Welltok's Chairman and CEO, Jeff Margolis, on the term "engagement" and how so many in the consumer health industry are using the wrong metrics for success. The only metric that really matters is getting an individual to take a recommended action that improves or sustains their health and wellbeing.

By Welltok Marketing

Opioid Addiction: It’s Time to Act

It’s common to hear innocent jokes about being addicted to caffeine, sugar or the latest Netflix series, but addiction is a serious matter. Addiction is a complex condition, a brain disease that is manifested by compulsive substance abuse despite harmful consequence, according to the American Psychiatric Association.

By Lisa Suter

True Healthcare Engagement is Not About "Likes" and "Thumbs Up"

For many years, digital consumer engagement meant getting eyeballs on things, namely ads and getting people to click through those ads to generate revenue, but taking action is the only metric that matters in health.

By Jeff Margolis

The Role of SDOH in Developing a Population Health Strategy

As Welltok's Director of Consumer Journey, my days are absorbed with mapping individual health journeys and identifying all possible points of engagement. In this role, and my past life as a nurse practitioner and health plan administrator, I analyze both social and medical factors. You can’t solve a medical problem without recognizing any social barriers and vice versa.

By Jodi Smith

Use Targeted Outreach For Boosting Back-to-School Physicals

As summer comes to an end, now is the time for students and athletes alike to complete their back-to-school physicals. In order for students to be eligible to play sports during the upcoming school year, they will need to have their physicals completed before the school bells start ringing again. 

By Welltok Marketing

How Geisinger Closed the Gap Between Quality & Member Experience

There’s a lot of talk about the intersection of quality and member experience, but not always a lot of action. Our client Geisinger Health Plan is taking action and sharing best practices about how their quality team has fully embraced this reality and is using quality measures to drive an organization-wide approach to improving the member experience.   

By Welltok Marketing

3 Strategies for Improving Pharmacy Outreach and Achieving Higher ROI

Pharmacy leaders are under increasing pressure to drive program engagement and achieve higher ROI, while dealing with a shrinking pool of resources and distracted healthcare consumers.

By Welltok Marketing

Making Social Determinants of Health Actionable

The healthcare industry is waking up to the fact that factors outside the healthcare system impact a person’s health status and outcomes. To demystify social determinants of health and understand how to make them actionable, Welltok recently brought together an industry expert, population health manager and data analyst to share their perspectives and expertise.

By Welltok Marketing

3 Proven Strategies to Prevent Disenrollment

The average Medicare Advantage plan turns over about 10% of its members every year. For a plan with 100K members, this equates to about $110M in lost premium reimbursements.  

While plans won’t ever get voluntary disenrollment to zero, a strong retention strategy can move the needle and make a big impact on your business.

By Katie Kopansky

Provider Organization Increases Primary Care Volumes with Enterprise Growth Solution

A large Michigan-based healthcare system had a desire to build their PCP practice and improve patient care. The organization understands that patients who establish a relationship with a PCP are more likely to use the appropriate venue or level of care (i.e. more likely to go to the clinic for an earache, instead of the ER). 

By Welltok Marketing

Healthcare Leaders Listen Up: Personalized Wellbeing Is the Next Frontier

Personalized medicine shouldn't be practiced in just clinical settings but for all aspects of a person’s health and wellbeing to truly transform the industry and control burgeoning spend. 

New discoveries are ushering in the era of personalized medicine, and as a person diagnosed with Crohn’s disease, this is especially good for me and others with incurable diseases.

By Jeff Margolis

Why Supporting Mental Health is a Must

Thanks to efforts like Mental Health Month, there’s an increased awareness that mental health is something everyone should care about. To improve education on the topic and increase support, many health plans, providers and employers are focusing on mental health as part of a holistic health approach.

By Lisa Suter

Becoming Welltok

You may have already heard the news, but if not, we want to share that we are officially rebranding from Tea Leaves Health to Welltok. As a result, the Tea Leaves Health name has been retired, and from this point on we will be known as Welltok. The product names – Patientology™, Physicianology™ and Decisionology™ – will remain the same.

By Welltok Marketing

3 Trends from the Final 2020 CMS Call Letter

It’s that time of the year. The weather is warming, flowers are blooming, and CMS recently released its final call letter for 2020. Here are three trends to act on now to close gaps in care, improve CAHPS measures, and improve or maintain those high Star Ratings in the future.   

By Welltok Marketing

Things Got Too Personal at Conference Board East

I had the good fortune of being in NYC this past week at Conference Board East mixing and mingling with leading employers who are all looking for ways to improve the health and wellbeing of their employees. There were many interesting presentations and new point solutions on display, not to mention some good schwag. I had two key takeaways from the conference:

By Michelle Snyder

Tales from the Trenches with Jeff Margolis, CEO of Welltok

Earlier this month, Welltok CEO Jeff Margolis joined Matter at Tales from the Trenches™ to share the wisdom he’s gained from a 30-year career building some of the nation’s largest and most innovative technology and service organizations.

By Welltok Marketing

Turn Swing and a Miss into Total Success: Well-Being Wake-Up Report

Employees across the nation have rung the alarm—fitness challenges and one-size-fits-all well-being programs are not what they want or need. Yet, the majority (84%) of employees say their company offers the same resources to all employees. A new survey conducted by Ipsos on behalf of Welltok, found that nearly 60% of respondents are getting irrelevant well-being support from their employers.

By Scott Rotermund

New Research Reveals 6 in 10 Seniors May Be at Risk for Switching Medicare Advantage Plans

There's one month left in the new Medicare Advantage open enrollment period. Are you doing all you can to retain and attract members? With more Americans aging into Medicare and the new open enrollment period allowing consumers to switch plans between January 1 and March 31, the competition for members is really heating up.

By Welltok Marketing

Providers Need to Become Community Hubs

Your inbox and LinkedIn feed are likely inundated with HIMSS recaps and commentary. There is one summary from last month’s JP Morgan healthcare conference that we felt is even more poignant.

By Welltok Marketing

3 Things Every Population Health Manager Should Do in 2019

The first six weeks of the year have flown by and we are excited by the prospect of a three-day weekend to decompress and get caught up. If you are looking for some light weekend reading, we've got you covered! To help make 2019 your most impactful year yet, here are three things every population health manager should be doing to improve engagement, drive outcomes and maximize ROI.

By Welltok Marketing

Do's and Don'ts of a Personalized Employee Wellbeing Solution

Last week, two former HR leaders shared their secrets for turning burnt-out wellness programs into ROI-generating wellbeing strategies and they didn't hold back! During the interactive 30 minute discussion they shared insights for everything from rebooting stale programs to motivating employees to creating personalized experiences with data and a "surround sound" approach.

By Welltok Marketing

2018: Year in Review

As we made the leap into 2019, we took a moment to reflect on 2018 accomplishments and how we’ve continued to evolve to support you and your business. From our acquisition of the leading interactive messaging company to HTA's selection of Welltok as their principal partner for consumer health engagement, 2018 was one for the books. Read on for the highlights, and join us for an even bigger 2019!

By Welltok Marketing