Leveraging HRAs to Gain SDOH Insights

Gone are the days of ignoring social determinants of health. To stay relevant in a COVID world, organizations must use all of the data available—including clinical and claims records, individual-provided information and consumer data—to accurately understand a person’s health risks and needs.


At Welltok, we work with Wellsource to conduct Health Risk Assessments (HRAs) for our clients’ populations. Then we combine HRA data with our proprietary consumer data, including SDOH, to better understand the whole person and identify the best resources to offer them. See below to read Wellsource’s recent blog post to see how the HRA process works.  

By Welltok Marketing

Study Shows: MA Plans Miss the Mark When it Comes to Member Communication

J.D. Power recently answered MA plan's burning questions like "How can health plans better understand their members’ needs and expectations when it comes to communicating with them throughout their relationship with the plan?" and "How can they learn from best-in-class processes put in place by other health plans?"

Their U.S. Medicare Advantage Study examines the experiences of more than 3,000 members of the largest Medicare Advantage plans in the United States. Since Welltok works with the three health plans that have the highest member satisfaction score in the report, we thought it would be valuable to share the findings. See below for the full summary by RISE Health. 

By Welltok Marketing

How Text Messages Boost Member Engagement, COVID-19 Outreach

Colorado Access utilized Welltok's text message technology to push out member engagement and outreach messages pertaining to COVID-19 and, more recently, reopening. Krista Beckwith, the senior director of Population Health and Quality at Colorado Access, recently sat down with Patient EngagementHIT to discuss how they did it. See below for the full article. 

By Welltok Marketing

And then COVID…How Your Peers Responded

The first half of 2020 was a blur, with more conversations than we want to admit ending with “and then COVID.” But when you pause and think about it, there are silver linings that came out of COVID-19 too. Among them, innovative approaches health plans, employers and health systems have adapted and used to respond to the changing health and wellbeing needs of the populations they serve.

By Welltok Marketing

3 Key Takeaways from EMERGE Panel: Innovating at the Intersection of Health and Financial Health

The intersection of health and financial wellbeing is a highly relevant topic these days and the theme of a panel that Welltok's Senior Vice President of Solution Management, April Gill, contributed to last week. She took the 'virtual stage' at Financial Health Networks’ EMERGE Digital conference with executives from Rock Health, MedPut and Brightside. The panel discussed the relationship between financial distress and other aspects of wellbeing, which are even more compounded in a COVID world. And how it is not enough to offer programs, but ensure you are driving engagement and use. This is where Welltok and April’s expertise comes in.

By Welltok Marketing