As Seen On VentureBeat: 3 Tips to Reduce Bias in AI-Powered Healthcare Chatbots

AI-powered chatbots that use natural language processing are on the rise across all industries. A practical application is providing dynamic customer support that allows users to ask questions and receive highly relevant responses. In health care, for example, one customer may ask “What’s my copay for an annual check-up?” and another may ask “How much does seeing the doctor cost?” 

By Allison Langley

As Seen in HBR: Gathering Health Care Insights from Data About People’s Daily Lives

While the healthcare industry becomes increasingly adept at applying clinical and claims data to improve care, it has largely ignored other data sources that provide the greatest opportunity to positively impact health and cost at scale. The dependence on this limited data set originates in the system’s orientation toward “sick care” — treating illness.

By Jeff Margolis

3 Reasons Why Welltok Should Be On Your Radar in 2018

International analyst firm, Ovum, selected Welltok for its prestigious “On the Radar” series based on our innovative, comprehensive consumer health enterprise platform and technology-enabled services, and there are three reasons why. 

By Scott Rotermund

How Artificial Intelligence Could Make Healthcare More Affordable

Earlier this summer, I was interviewed by Conor Cawley from about the financial impact of artificial intelligence (AI) on the healthcare industry. 

During our conversation, we got real about the role AI can play in understanding data, lowering costs and powering chatbots. AI is now in a position to help transform one of the most complex industries – the one that we all work in.

By Jeff Cohen

Creating Art with Watson, and Better Health?

Some weeks ago, I visited IBM's "Art with Watson" exhibition at Cadillac House in New York City, which underscored the fascinating possibilities that are fast-becoming reality as cognitive computing and artificial intelligence progress.

By Bernie Zipprich

A Little 4th of July Inspiration

With Fourth of July right around the corner, I’ve been thinking about the pride I have in being an American, as well as an agent for change in healthcare.

By Alexis Walker